1. Information We Collect
When you use our contact form or request a free estimate, we may collect the following information:

• Name

• Email address

• Phone number

• Preferred contact method (email or SMS)

• Messages you send

• Photos or other files you choose to upload (optional)

2. How We Use Your Information
The information collected is used only for:

• Responding to cleaning service requests.

• Providing estimates and quotes.

• Coordinating service scheduling.

• Contacting you through your preferred method (email or SMS).

3. Third-Party Collaboration
To ensure that each request is handled quickly and efficiently, we may share your information with trusted cleaning service partners.

• These partners only use the data to follow up on the original service request.

• We never sell your information or use it for purposes unrelated to cleaning services.

4. Data Retention

• We keep your information only as long as needed to respond to your request.

• Files you upload (such as photos of spaces) are used exclusively for preparing estimates and are not shared outside the service process.

5. Security

• We use reasonable technical measures (SSL, data encryption in transit) and organizational safeguards to protect your information.

• However, no online transmission system can be guaranteed to be 100% secure.

6. Your Rights (CCPA/California)
Under the California Consumer Privacy Act (CCPA), you have the right to:

• Access the personal data we hold about you.

• Request the deletion of your personal data.

• Opt out of having your information shared with third parties.

To exercise these rights, please contact us at: info@epicvisualcreations.com

7. Changes to This Policy
We reserve the right to update this policy at any time. Updates will be posted on this page.